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Frequently Asked Questions

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Wordpress hosting and management FAQ

Why do I want managed WordPress hosting and maintenance?

  1. Convenience
    Between updates, security monitoring, and SEO, management is likely to take up too much of your time or get completely neglected. With a managed WordPress site, we take care of everything for you saving you time and money in the long run.
  2. Peace of Mind
    With skilled 24/7 monitoring, you can rest assured your site is always running at its best and free from malicious attacks.
  3. Site Speed
    A slow site is never a positive customer experience. Deploy our team of WordPress professionals to fine tune your website to improve customer sales.
  4. Better Visibility
    Google Search results are not random. Properly formatted site consistently perform better getting served to more potential customers.
  5. Helpful Metrics
    Do you know if your website is actually doing anything for your business? Let us send you the insight that matters most to make your online presence more effective.

What is your 30-day guarantee?

We are so sure that you will love our hosting and management services that we want you to take it for a test drive. If for any reason you are not fully satisfied within the first 30 days of service we will issue you a full refund and migrate your site back to our old hosting service for free.

What happens if my site is hacked?

Our team is here to help with all security-related issues. Our routine security scans will detect problems early and we will work quickly to ensure your site is cleaned and back online in no time.

What happens if a plugin or theme update breaks my site?

After every update is implemented we conduct a site test to ensure everything is functioning like normal. Should a problem arise, our team will work with you to fix it. If a solution can not be found in a timely manner, we will roll back your site to the last working version and contact you to discuss options moving forward.

Can I keep my own hosting?

In order to provide you with the best overall experience, we require all sites to be migrated to our hosting platform. This allows us to ensure your site is secure, backed up, and running as fast as possible.

Why Pure Salt Hosting?

The name Pure Salt comes from our biblical worldview. In the 5th chapter of Matthew Jesus called us to be salt and light. Salt is a natural preservative and our goal at Pure Salt Hosting is to preserve your website.

I have a question, can I reach out?

Of course! Simply fill out the contact form and we will get right back to you with an answer.

Do you serve other website platforms?

While we specialize in WordPress hosting and management, we are familiar with a number of other website platforms as well. Feel free to reach out to us with our contact form and we would be happy to see if we can help or recommend someone who can.

I’m not a technical person, can you help me?

While we serve people of all technical skill levels, you are exactly the kind of person we started this business to serve. Let us know how we can help you and we will be sure to leave the technical jargon behind.

What methods of payment do you accept?

We currently accept all payments through Stripe. This allows you to choose between credit, debit, and even ACH transfers to make your monthly or annual plan payments.

Does my subscription cover theme and plugin license renewals?

We use a number of premium plugins within the scope of our services that you will get access to at no additional cost. However, you will still be responsible for the payment and renewal of any preexisting plugins and themes along with any you may decide to add in the future.

Do you work with agencies?

Yes! Agencies are welcome to white-label our services to their clients. This model can allow you to grow your subscription revenue without having to do any work.

Do you offer discounts for managing more than one site?

Yes, please reach out to us through our contact form to discuss bulk pricing.

What is your onboarding process?

  1. Welcome Email
    You will receive a welcome email with details like how to securely send us your site login, contact our team, and log in to your dashboard.
  2. Full Site Backup
    Once we have access to your site we will conduct a full site backup.
  3. Hosting Migration
    After your site is fully backed up we will begin the process of migrating your site to our secure, high-speed hosting platform.
  4. Audit and Optimization
    When your site is securely on our servers we will conduct a full site audit and begin making any necessary edits and updates based on the package you selected.